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Make Better Decisions with Less Pain, Virtually

People across the organization are counting on your team to meet an absurd deadline that you reluctantly agreed to. It’s become apparent over the last day or two that you made a promise that you simply cannot keep. You’ve called an all-hands meeting with your virtual  team to make a critical decision: Do you let […]

Prove You’re Trustworthy – Here’s How, and Why It’s Critical to Make the Effort

When I see a provocative headline, I check the veracity with at least two reputable news sources before I accept it as at least a close approximation of the truth. (And even then, many major news outlets often fail to report the really important news, which undermines their credibility, in my book.) I am not […]

Virtual Meeting Makeover – From Pretty Good to Simply Great with a Few Simple Changes

When people engage me to help “fix” their virtual meetings, they’re usually in pretty dire straits. Not so with Rick Friedrich, Director of Sales in the Americas and General Manager North America for Jiffy Products, who invited me to help him make his virtual team meetings even better. To do this, I sat in on […]

Why Conversations Sometimes Feel Impossible and How to Bring Them Back

The kids in our high school were shattered when news spread last month that a popular senior took his own life.  Everyday life for these kids screeched to a halt as they struggled to process how such a tragedy could have happened to one of their own. This was the first time many experienced the […]

Instantly Improve Your Team Communications by Overturning 9 Dangerous Myths

We’ve all indulged in magical thinking. Why else would so many people rush to buy tickets when the Powerball jackpot swells to $400M, even though their chances of winning are dramatically slimmer? How many people believe that if they lose that last 5 pounds, the person of their dreams will magically sweep them off their […]

How to Stop a Cultural Collision in its Tracks

You’re leading a brand new team with members joining from different organizations and working in multiple locations, perhaps as a result of a merger, acquisition or new partnership. At first, conversations are respectful, but they soon devolve into uncomfortable exchanges that reflect mounting frustrations and distrust. You realize that the cultures of these organizations are […]

Combat Rude Behavior with Radical Civility

Everyone knew that Jim was a real jerk. With an arch of his brow or the curl of his lip, this senior VP could reduce anyone to tears. And he did, frequently. As a junior staff writer at the time, I was a frequent target of Jim’s scathing derision. One day I decided to confront […]

To Get People Talking, Try Asking the Right Questions

It’s happened to all of us: You pose a carefully-worded question, pause and wait for someone to respond. Anyone. Please? And then you hear nothing, other than an awkward, prolonged silence. You start to panic and make assumptions like: “They must be multitasking! Maybe they’re all on mute. I guess no one cares about this […]

Tackling Tough Issues Remotely, When Your Boss is the Problem

We hear a lot about how virtual leaders can deal effectively with workplace conflicts and performance problems. (In fact, many people have written books on the topic, including me!) But we don’t hear nearly as much about how to confront tough issues from the remote worker’s point of view. And that’s precisely what Sue Shellenbarger, […]

Fire Up Your Communications Mojo in a Virtual World

John has always been great at playing to the crowd. With just a subtle arch of his eyebrow or a sly half-smile, John can bring the house down or rev people up. He’s a communications superstar who knows exactly what every audience needs to hear and delivers it perfectly. John is justifiably proud of his […]