Home Articles & Guides About Our Clients Contact Us

Prove You’re Trustworthy – Here’s How, and Why It’s Critical to Make the Effort

When I see a provocative headline, I check the veracity with at least two reputable news sources before I accept it as at least a close approximation of the truth. (And even then, many major news outlets often fail to report the really important news, which undermines their credibility, in my book.) I am not […]

Virtual Meeting Makeover – From Pretty Good to Simply Great with a Few Simple Changes

When people engage me to help “fix” their virtual meetings, they’re usually in pretty dire straits. Not so with Rick Friedrich, Director of Sales in the Americas and General Manager North America for Jiffy Products, who invited me to help him make his virtual team meetings even better. To do this, I sat in on […]

How Restorative Justice Concepts Can Make for Healthier Workplace Relationships

My first offender was a college sophomore who decided that the perfect place to have a party was the vacant home of a friend whose family was on vacation. We’ll never know whether she was being honest when she claimed not to have realized that the friend’s parents weren’t home. But what we do know […]

Could You Be the Weak Link on Your Virtual Team?

Do you ever wonder: Why should I work so hard when everyone else seems to be working part-time (at best)? Since everyone else runs late on their commitments, I may as well, too. No one takes my requests seriously, so I have stopped asking.  How can people expect me to stay awake during team meetings […]

How to Stop a Cultural Collision in its Tracks

You’re leading a brand new team with members joining from different organizations and working in multiple locations, perhaps as a result of a merger, acquisition or new partnership. At first, conversations are respectful, but they soon devolve into uncomfortable exchanges that reflect mounting frustrations and distrust. You realize that the cultures of these organizations are […]

Great Gift Ideas Everyone on your Team Will Appreciate Now, and Later

For many of us, the month of December evokes the spirit of giving more than any other time of the year. Not to say we’re not generous of spirit all year round, but it’s typically during the holiday season that we are most likely to affirm appreciation for team members. Finding the right gifts for […]

7 Ways to Keep Stakeholders Close in a Virtual World

Maybe it’s a complete system replacement, a complicated reporting structure or a new business process. Whatever the change your organization is rolling out, dozens  (if not thousands) of lives may be upended. You know that to make sure everything goes smoothly, you must reach out to those most affected by the change. Trouble is, most […]

Stop Playing Favorites for a Stronger (Virtual) Team

Most sports coaches say that one of the hardest parts of their job is to coax the best from each player. But when some players are bigger, stronger or faster than their teammates, leveling the playing field becomes a lot tougher. When the pressure is on, it’s tempting to put your best players on the […]

8 Tips for Turning Around a Truly Terrible Team: Lessons from the 2013 Red Sox

By Nancy Settle-Murphy and Mike Gilronan Few teams ever make the leap from the truly awful – sloppy, apathetic, unfocused and disconnected – to the sublime, where members achieve an absolutely stunning performance that leave everyone else to scratch their heads and ask: “How on earth?” The 2013 Boston Red Sox has been such a […]

Leading remote teams: Influencing without authority

Q: A middle-manager for a large global corporation tells us: I’ve been asked to lead a highly-visible project that requires extraordinary cooperation from team members across all functions and many regions. Trouble is, I don’t know any of them well, and I have no direct authority over their work. To be honest, I question how […]