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How to Prevent ‘Unfair’ Decisions from Tearing Teams Apart

Nearly everyone in town breathed a sigh of relief when our selectmen recently voted to cut off conversations with the big gaming company that had its eye on building a casino here. Those of us who had helped to create a Facebook page and online petition to mobilize the opposition felt especially pleased with the […]

Speaking the Truth Not Always Easy in a Virtual World

If I ask you if these pants make me look fat, your face seems to say that I look like a whale, despite your verbal assurance that I look just fine. I really can’t tell if you are trying to spare my feelings or avoid my wrath, or whether I really do look pretty svelte. […]

Get and Give What You Bargained for With Clear Agreements That Make Sense

Setting false deadlines has become as chronic as breaking them, according to a recent article in the Wall Street Journal. Managers might get away with this practice once or twice, but when team members finally catch on, chances are they won’t fall for it again. And worse, they’re more likely to ignore authentic deadlines when […]

Drive Out Distractions and Reclaim Your Time

As I write this month’s Communiqué, I’m completely focused on my topic. I can get this written in about an hour, if no one interrupts me. An email flashes on my screen. What if it’s really important? Twenty-five minutes later (okay, so I read a few emails and replied to three of them); I’m ready […]

Improve Performance in Troubled Times through Distance Learning

Face it: Even the healthiest companies must make dramatic reductions in staff and overall spending to remain viable in what may be the worst economy most of us will see in our lifetimes. As staff is cut, more is asked of those who remain. Most times, these additional responsibilities call for new skills. Yet with […]

Accelerate On-the-Job Learning With (Virtual) Peer Roundtables

If you’re like many of our clients and colleagues, you work some distance away from your key colleagues. This may mean that you rarely get the chance to brainstorm ideas, share lessons learned, or explore difficult issues with your peers. With technology as an enabler, virtual roundtables can be an effective way to exchange ideas […]

Seven Attributes of an Exceptional Virtual Collaborator

Just because someone works virtually doesn’t mean that person really has what it takes to collaborate successfully. In fact, many who work remotely are poorly suited to make the connections they really need to thrive. In this edition of Communiqué, we look at characteristics that make for a successful virtual collaborator, and those that may […]

Leading vs. Managing Remote Teams

As more organizations work virtually, managers of traditional work teams are tapped to lead geographically dispersed teams. When thrust into this unfamiliar territory, many managers flounder, especially those who rely on command-and-control tactics to get work done across locations, functions, cultures and time zones. Joining me in writing this month’s Communiqué is my friend and […]

Moving to the Virtual Classroom: 8 Steps to Keep Learners Engaged

As our workforce becomes more scattered, organizations are being forced to rethink how they deliver training. While the array of solutions may vary, one trait these organizations have in common: They are scaling back or altogether eliminating classroom training in favor of distance learning. Most don’t have the experience or tools to make this move […]

Overcoming Time and Distance to Stay Connected, Engaged and Energized

In a world where what was blindly fast is now excruciatingly slow, what was private is now all-too-public, and where meaningful discussions have given way to a stream of 140-character exchanges, a feeling of disconnection has become rampant across the workplace. Despite the proliferation of devices that tether us to others at any time, from […]