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7 Ways to Keep Stakeholders Close in a Virtual World

Maybe it’s a complete system replacement, a complicated reporting structure or a new business process. Whatever the change your organization is rolling out, dozens  (if not thousands) of lives may be upended. You know that to make sure everything goes smoothly, you must reach out to those most affected by the change. Trouble is, most […]

Breaking the Wall of Silence in a Virtual World

If you have ever led a virtual meeting, this scenario is familiar: You pose a brilliant provocative question, hoping to trigger a flurry of insightful responses. And instead, you hear….Nothing. Nada. Zippo. Zilch. (Apart from crickets, that is.) So what’s your next step? Do you ask the same question again, louder? Beg people to stop […]

7 Tips for Avoiding Another Epic (Project) Fail

I really hate it when one of my projects doesn’t exactly go as planned. Happily, this rarely happens, so when it does, I tend to obsess over it, replaying the events ad infinitum. When a recent project seemed to fall short of expectations, I devoted countless hours (okay, maybe a few days) to understanding what […]

8 Ways to Stop Interruptions from Derailing Your Next Virtual Meeting

Virtual meeting etiquette is universal, right? Pretty much everyone knows that it’s rude to interrupt, disrespectful to openly multitask when someone’s speaking, and inconsiderate to allow background noise to disrupt the conversation. Or do they???? In this edition of Communiqué, I explore practical steps that virtual meeting leaders can take to anticipate and effectively handle interruptions […]

Don’t Leave Remote Participants Hanging: 8 Tips for a Meeting of Equals

Let’s face it: It’s almost impossible to make remote callers feel like they’re on equal footing with people who are gathered in the conference room for the big meeting. But with some thoughtful planning, you can come pretty close. I felt compelled to write this  Communiqué after a dismal experience I had recently as a remote […]

Prevent Thoughtless Habits From Squandering Your Team’s Time

We are scrupulous about managing our budgets, jumping through hoops (and filling out countless forms) to get approval for every expenditure, whether it’s for a $300 printer or a part-time contractor. And yet, even though we may say that time is money, few of us show the same kind of scrutiny when it comes to […]

10 Tips for Uber-Efficient Meetings – Making Every Minute Count

No question: We waste a lot of time in meetings when we could be getting more important work done. But sometimes there’s just no substitute for real-time conversations. Emails, instant messages and shared portals can only take you so far, especially when you’re pressured to accomplish a lot in a short amount of time. How we […]

The Real Costs of Persistent Multitasking: 9 Tips to Minimize Damage

Sometimes I feel like I’m the only one who can’t concentrate when people around me tap away on their tablets as though no one else at the meeting notices. Do these people even realize how distracting and disrespectful their behavior can be? Or do they just not notice or care? Or maybe I just don’t […]

8 Steps for Facilitating Constructive Conflict, Virtually

Your team is under pressure to make a decision that will make or break your big project. You are shocked when all of your colleagues agree to what you believe will be a disastrous decision. When you regain your powers of speech, everyone is waiting for you to weigh in. (Thankfully, no one can read […]

Taking the Pain Out of Consensus-Building in Virtual Meetings

“I assume that everyone is good with this proposal, since I don’t hear anyone opposed, right? Okay, next topic!”  Ah, but if this project manager could only see the body language of the people sitting around that virtual table, she would know that many people are most definitely not good with that proposal! In fact, […]