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Guidelines for Great Global Team Meetings

Thanks to advances in technology, project team members scattered around multiple time zones work together as a matter of routine. However, without a keen understanding of important cultural differences that are most likely to affect collaboration, many virtual global project teams struggle to achieve their goals, or sometimes simply fall apart. In this edition of […]

Navigating Through Invisible Cultural Tripwires

It can be really awkward to candidly discuss cultural differences when your colleagues work across the hall. But when colleagues work across the continent or on the other side of the world, these conversations becomes exponentially harder. Yet, by missing the opportunity to openly explore how cultural differences affect its ability to collaborate, a team […]

To speed decision-making, get rid of the noise

To be, or not to be? Not all decisions are as profound as Hamlet’s, but some team decisions can be real game-changers. Making tough decisions can stress out members of any team, but when you’re working as a geographically-dispersed team, the decision-making process can be especially draining. Why?  Simply put, the decision-making process for virtual […]

Dealing with Disruptive Participants, Virtually

We’ve all suffered when the bad behavior of just one person can derail a whole meeting. Maybe it’s been the know-it-all who steamrolls over anyone who tries to speak. Or the person who folds her arms and rolls her eyes without a word. It could be the guy who has nothing good to say about […]

Designing a Distraction-Proof Virtual Meeting

We try to pay more attention during virtual meetings. We really do! But then something diverts our attention (it doesn’t take much!) and we find ourselves tuning out, despite our best intentions. It could be that a teammate just IM’d us with an urgent SOS for help. Or that our workload is too crushing to […]

Building Trust Within Virtual Teams – Small Steps Add Up

When we ask clients to name the toughest challenge associated with leading virtual teams, there is one answer that always pops to the top of the list: Building trust. Or in some cases, it’s re-building trust. Building trust is hard for any team, but it is especially hard for virtual teams, whose members have few […]

For High Impact Global Communications, One Size Never Fits All

You’re poised to launch a Big Change that will rock the world of everyone across your organization, around the world. You’ve spent weeks with C-level execs, Marketing, HR and Legal to hammer out a set of crisp, consistent messages. After weeks of haggling, everyone has finally signed off. At last, you have sent the key […]

Virtual Meetings: Design for Worst-Case Scenarios for Best Outcomes

Normally, I ascribe to the 80/20 rule when it comes to planning meetings or designing training. That is, I know I can’t possibly predict every single situation that might arise, so I do my best to anticipate what I think will happen 80% of the time for 80% of the participants. As far as the […]

Who Moved My (Virtual) Water Cooler?

When’s the last time you bumped into a colleague unexpectedly in the hallway and after a brief chat, came away with a brilliant solution to a problem that’s been vexing you for weeks? If you’re part of a virtual team, it’s probably been awhile. Even in the largest global organizations, few virtual teams have regular […]

11 Expert Tips for Crossing the Cultural Chasm

Why are native English speakers often the worst communicators on a global team,even though English is the only language used by all? What are people from different cultures really saying when they’re not saying anything? How can a team culture trump national differences? Those were just some of the topics covered during the 2012 Virtual […]