“Hybrid work is here to stay” “CEOs predict full return to the office within 12 months” “Return to office mandates not going as planned” Clickbait headlines like these can be really confusing and in many cases, simply not true. Instead of trying to make sense of pundits’ conflicting predictions about hybrid work, here’s a chance […]
Real-world Strategies for Winning the Hybrid Game in 2024 Read More »
“Hi Nancy, I hope you can help me. We just had to cancel our 2-week-long program kick-off meeting in New York City, and now we have to figure out how to run the whole thing virtually. I’ve been looking all over for someone like you. Can we talk?” Even though I got such emails when
Timeless Tips for Designing and Facilitating Engaging Virtual (or Hybrid) Meetings Read More »
Roger, a newly-hired Chief Development Officer for one of New York’s biggest hospitals, was eager to meet his team. He called an All-Hands meeting for his 65 employees for Monday at 9AM on his first day, with coffee, bagels and fruit set up in the in the executive conference room. His excitement slowly gave way
Before Attempting Big Change, First, Root Out the Dysfunction Read More »
Have you ever struggled to be heard in a meeting when almost everyone else is sitting together in a conference room, and you and a few others are joining from far away? Or maybe you’ve been sitting around a table trying to have a conversation with people around you, and you have to remember to
Making Asymmetrical Meetings Work for Everyone Read More »
Well-meaning people (yes, I am referring to myself here, too!) talk a lot about the need to be more “inclusive” when it comes to important conversations, but how many of us are really living up to our virtuous proclamations? If we were completely honest, I bet most of us would admit we could be doing much
You say you want to be more inclusive? Prove it. Read More »
Can you picture yourself in any of these scenarios? You’re about to launch a virtual conversation where everyone’s perspectives are needed, and you look out to a screen full of pixelated faces that reflect skepticism, boredom, fear, frustration, or any combination. You’ve designed a virtual learning program where deep conversations are required to build needed
Seriously, Here’s How Improv Techniques Can Liven Up Any Virtual Meeting Read More »
When news of Covid hit about eight months ago (or was it eight years ago?) many of us thought we’d be back to “normal” within a few months. Workers would be returning to offices, groups could meet again in person, and conferences and events scheduled for 2021 could go on as planned. But of course, we were
Virtual Strategic Planning: The Silver Lining Read More »
The very word “energizer” can scare some people away. (Typical responses: “Energizers? Nah, our teams hate those things.” Or “We don’t have that kind of time to waste in our meetings.” Or: “Too risky. If it backfires, I’ll be blamed.” Or, “We have a bunch of introverts. Energizers are just too painful for them.”) Now
Energize Your Next Virtual Meeting! Read More »
You’re trying to pay attention to your third video meeting in a row, where your colleague is making an impassioned case for getting the team much-needed resources. Despite the fact that you’re desperate for this request to be approved, you’re struggling to focus. In part, it’s because you didn’t bother to review the documents she sent so
Virtual Meetings: Why Bother Showing Up If You’re Not Really Present? Read More »
I could tell by the glowing yellow line that framed Amy’s video image that she was saying something. But for the life of me, I couldn’t absorb the meaning of her words, even though I could hear her just fine. Maybe it was the fact that this was the third Zoom workshop that I facilitated
How Video Meetings Mess with Your Head and How to Make it Better Read More »
* This is a special edition of Communique to help those who must suddenly shift their face-to-face meetings, events and training sessions to a virtual space. These tips should help ease the transition.* By Nancy Settle-Murphy, Guided Insights, and Jesse Bibbee, Gazelle Interactive After months of planning, everything is finally in place for next week’s two-day meeting
When You’re Suddenly Forced to Go Virtual – An Essential Checklist Read More »
You’re sitting around the table, listening to one person after another drone on and on about topics that you find irrelevant and frankly boring, while the work you really should be doing has to wait until this interminable meeting is over. Adding to your frustration is the fact that earlier in the day, your boss blew
There’s something about the start of a new year that makes it a perfect time to get your team together to lay down plans and set priorities for the next 12 months. But try getting them to hunker down in a meeting room for a couple of days when their “day jobs” are so demanding.
Create a 12-Month Plan in Just Two Hours, With a Little Bit of Magic Read More »
With fresh allegations making headlines each day, Fred, the HR VP of a growing high-tech company, knew that all employees needed a refresher about the kind of behaviors and actions that constitute sexual assault – ASAP. (The videos they had purchased a few years before were badly dated. Plus, based on some of the behavior
To Design Really Engaging Virtual Learning Programs, Throw Away the Old Rules Read More »
When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to pandemics, weather, budget, politics, injury, family, or other pressing priorities. Joining me in
If you were creating a checklist for the ideal meeting room, what would be at the top? Maybe comfortable seating designed for interaction, natural light, space to move around, good ventilation, easy-to-use temperature controls, acoustical privacy and plenty of wall space? You might add a good A/V system, a variety of music, and continual access
Create the Ideal Virtual Meeting Space with this Handy Checklist Read More »
When people engage me to help “fix” their virtual meetings, they’re usually in pretty dire straits. Not so with Rick Friedrich, Director of Sales in the Americas and General Manager North America for Jiffy Products, who invited me to help him make his virtual team meetings even better. To do this, I sat in on
Virtual Meeting Makeover – From Pretty Good to Simply Great with a Few Simple Changes Read More »
True or false: If a meeting ends with no actions, you didn’t really need the meeting in the first place. My vote: Mostly true. Although some meetings may be held simply to cross-pollinate information or brainstorm new ideas, the goal of most meetings is to get something concrete accomplished. A resulting list of actions is
Stop Squandering Time With All Talk and No Action Read More »
When people evaluate the quality of their typical virtual meetings on a scale of 1-10, the average response we get tends to hover somewhere between 3 and 4. (And that’s progress, compared to a few years ago!) After all this time, why do virtual meetings still have such a bad rap? Are they really that
Turn 9 Common Virtual Meeting Misconceptions Inside Out Read More »
To stave off boredom and stimulate learning that lasts longer than a class period, my kids’ teachers are experimenting with “flipped classrooms.” Rather than lecturing at kids with a bunch of PowerPoints during the precious classroom time, the teachers assign the content in advance, usually by having the kids view content online, whether in the
Flip Your (Virtual) Meetings – Learning from Our Best Teachers Read More »
Some topics are just way too important to relegate to a virtual meeting. You can’t have critical conversations if you’re not eye-to-eye. If you need to make real progress, you’ve got to sit down together, roll up your sleeves and just get it done. If any of these statements ring true, then this edition of Communiqué
Making Virtual Meetings Come Alive: It’s Everyone’s Job! Read More »
If you have ever led a virtual meeting, this scenario is familiar: You pose a brilliant provocative question, hoping to trigger a flurry of insightful responses. And instead, you hear….Nothing. Nada. Zippo. Zilch. (Apart from crickets, that is.) So what’s your next step? Do you ask the same question again, louder? Beg people to stop
Breaking the Wall of Silence in a Virtual World Read More »
Virtual meeting etiquette is universal, right? Pretty much everyone knows that it’s rude to interrupt, disrespectful to openly multitask when someone’s speaking, and inconsiderate to allow background noise to disrupt the conversation. Or do they???? In this edition of Communiqué, I explore practical steps that virtual meeting leaders can take to anticipate and effectively handle interruptions
8 Ways to Stop Interruptions from Derailing Your Next Virtual Meeting Read More »
Let’s face it: It’s almost impossible to make remote callers feel like they’re on equal footing with people who are gathered in the conference room for the big meeting. But with some thoughtful planning, you can come pretty close. I felt compelled to write this Communiqué after a dismal experience I had recently as a remote
Don’t Leave Remote Participants Hanging: 8 Tips for a Meeting of Equals Read More »
No question: We waste a lot of time in meetings when we could be getting more important work done. But sometimes there’s just no substitute for real-time conversations. Emails, instant messages and shared portals can only take you so far, especially when you’re pressured to accomplish a lot in a short amount of time. How we
10 Tips for Uber-Efficient Meetings – Making Every Minute Count Read More »
If you’d rather walk through fire than facilitate a virtual meeting, you’re not alone! (Come to think of it, leading virtual meetings can actually feel a bit like walking through fire!) Whether you’re a project leader, group manager, subject manager expert, or individual contributor, sooner or later, you’ll lead a meeting where some or all participants are
10 Tips for Overcoming Facilitation Fears Read More »
Sometimes I feel like I’m the only one who can’t concentrate when people around me tap away on their tablets as though no one else at the meeting notices. Do these people even realize how distracting and disrespectful their behavior can be? Or do they just not notice or care? Or maybe I just don’t
The Real Costs of Persistent Multitasking: 9 Tips to Minimize Damage Read More »
With so many ways to connect virtually, you’d think we’d all be experts by now. In fact, the opposite may be true: Because we have so many choices, finding the best combination of virtual collaboration tools has actually become tougher. And even when we are convinced we’ve chosen wisely, participants inevitably show up unprepared or unable to make
10 Tips for Picking the Best Tech Tools for Your Next Virtual Meeting Read More »
Are you put off when people tune out during your virtual meetings? I know I am! After all, my clients hire me to run virtual meetings that keep people focused and on track. (And I teach this effective virtual meeting stuff, too!) So when people drift away during my meetings, I realize I need to
To Keep People Focused, Insist That They Multitask Read More »
Ground rules are a lot easier to enforce when you can make eye contact or use body language to keep people in line. But when you can’t see people and can’t hear what people are doing on the other end of the line, it’s much harder to keep people focused and on track. This
Eight essential ground rules for great remote meetings Read More »
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Nancy Settle-Murphy
Overcoming Time and Distance to Achieve Exceptional Results
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