Why Most Team Norms Don’t Change Behavior

It’s bad enough to be on a team whose members constantly struggle when it comes to making tough decisions and handling disagreements. But imagine if you were legally prohibited from addressing these and other communications issues as a team? That’s the case with a local five-person municipal governing board I recently worked with. The only […]

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Strategic Planning: Moving From All Talk to Decisive Action

Dozens of leaders were flown in from around the world to converge in a beautifully appointed conference center to take part in the organization’s annual planning session. No expenses were spared on food, amenities and the high-priced management consulting firm called in to design and facilitate the two-day workshop. Participants spent the first day exploring

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