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See Recent Issues:
- To Change Behavior, Talk to the ElephantSome people never learn. Or maybe they just forget everything they’ve learned soon after they’ve learned it. Or maybe they just don’t have an opportunity to practice new skills. Or it could be they have no encouragement, support or resources when it comes to applying these skills in real-life situations. Maybe it’s all of these …
- Smart People Alone Can’t Fix a Broken ProcessPeople lurch toward the door as another pointless planning meeting finally, mercifully, comes to an end. The meeting leader calls out: “Wait! Before everyone leaves, let’s recap what we’ve decided.” The room goes quiet as people shrug, looking to each other in confusion. One person from the back of the room shouts out what everyone else has …
- Why Most Team Norms Don’t Change BehaviorIt’s bad enough to be on a team whose members constantly struggle when it comes to making tough decisions and handling disagreements. But imagine if you were legally prohibited from addressing these and other communications issues as a team? That’s the case with a local five-person municipal governing board I recently worked with. The only time …
