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What Have You Learned About Your Culture During the Covid Crisis?

What have you learned about your organization’s culture over the last few months that may not have been obvious before? What policies or behaviors have shined a light on the values and beliefs of your leadership team? How do employees feel about working for your organization today, compared to the time before Covid? These are […]

Responding to the Covid-19 Crisis: Fast Learning, Decisive Action and Targeted Communications

“Alarm bells first went off back on February 2 when our senior leadership team got an email from an employee in our LA office who expressed concern about two employees returning from a trip to China. Though barely a blip in the U.S., the Coronavirus was starting to make headlines in China. We responded by […]

When You’re Suddenly Forced to Go Virtual – An Essential Checklist

* This is a special edition of Communique to help those who must suddenly shift their face-to-face meetings, events and training sessions to a virtual space. These tips should help ease the transition.* By Nancy Settle-Murphy, Guided Insights, and Jesse Bibbee, Gazelle Interactive After months of planning, everything is finally in place for next week’s two-day meeting […]

Why Can’t Everyone Just Agree? 8 Tips for Building Consensus

The meeting room stunk of burnt coffee, half-eaten sandwiches and too many bodies compressed into a small, windowless room for too many hours. People participating via video felt that for once, being physically removed from the action was actually a blessing. After two days of dithering, this group seemed no closer to making a decision […]

The Virtues of Failing Fast, in a Forward Direction

A friend’s daughter just announced her family’s sudden decision to pack up and move several states away, with no jobs, no residence, three school-age kids, one dog and two cats. My friend is agonizing over whether to try to talk her daughter out of it (“How will you live?  Where will you live? What about health insurance? […]

How Feedback Can Stunt Growth, Stifle Learning and Encourage Mediocrity

Feedback of any kind rarely helps people perform better, no matter how much you dress it up and call it something pretty. In fact, telling people what they need to do differently, however well-intended, actually can block learning and prevent growth. As a result of reading the article The Feedback Fallacy in the March-April 2019 Harvard Business Review, I […]

Daring Leaders Build Trust by Peeling Away the Armor, Choosing Courage Over Comfort

How can I build trust, quickly, across my team? That’s the #1 question I get from my clients and students. Before I read Brené Brown’s  brilliant new book, Dare to Lead, I would have hedged, insisting that there are too many variables to give just one answer. But now I realize there is one answer that seems to […]

Damage done: Leadership lessons from a fairytale team

Baseball may not be your thing. And if you’re from certain regions of the U.S., you may not want to hear one more thing about a winning Boston team. (I admit, it can get tiresome.) But please hear me out: The 2018 Boston Red Sox team was the best evah to take the field in Fenway Park, and […]

Making the Most of Bittersweet Endings, Tough Break-ups and Brand New Starts

My twin daughters graduated from high school three days ago, which should really be a time of great celebration. To retain my sanity, I’ve been keeping busy with necessary distractions like planning their party, gearing up for our summer vacation (possibly, one of our last together!), and (thankfully) a barrage of client work. But every […]

How Mindful Leaders Keep Calm Under Pressure, Inspire Better Team Performance

Judging from your team’s expression of outrage when you made your latest impossible request, you realize you’ve just crossed a red line. While you feel badly, especially since you’ve given team members a barrage of pretty ridiculous demands lately, you really had no choice. Your manager has made it clear (again!) that failure is not […]