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Can’t We All Just Disagree? Reviving the Lost Art of Civilized Disagreement

Imagine you’re part of a group coming together to agree on a make-or-break decision. Which of these scenarios would you prefer: 1) After an amicable (and blessedly) brief conversation, everyone easily agrees to go along with the majority or 2) A heated debate ensues, with people from opposing viewpoints passionately arguing their respective positions? If […]

How to Create Opportunities for More Aha! Moments, for Yourself and Your Team

When young Isaac Newton settled into a Lincolnshire garden to rest almost 400 years ago, he could not have predicted that the mere dropping of an apple from a nearby tree would give him the bolt of brilliant insight he needed to devise the formula for gravity. And nor could young Einstein have imagined that […]

To Design Really Engaging Virtual Learning Programs, Throw Away the Old Rules

With fresh allegations making headlines each day, Fred, the HR VP of a growing high-tech company, knew that all employees needed a refresher about the kind of behaviors and actions that constitute sexual assault – ASAP. (The videos they had purchased a few years before were badly dated. Plus, based on some of the behavior […]

12 Tips for Building Trusting Relationships Across Your Virtual Team

“My team members just don’t seem to trust each other. You can hear the animosity and frustration in their voices when they decide to talk. I detect passive-aggressiveness in almost every comment. All day long, I’m getting emails and private IMs about how this one is constantly missing deadlines, or how that one never seems […]

How Mindfulness Keeps You Present, and Why It Matters

Imagine this: It’s after 5 PM, and your train is leaving in less than a half-hour. You’re in the middle of saving your final edits to the presentation for the executive team meeting first thing tomorrow, when you hear the unwelcome ping of an incoming IM from your boss: “Sorry for the last-minute change, but […]

Want Virtual Learners to Stay Engaged? Insist They Multitask, and Other Big Tips

Just about all of the participants who took one of my recent Virtual Leadership workshops gave it high marks. Most reported that the combination of video, verbal conversation and electronic flipcharts kept them engaged the whole time and helped them to learn a lot within a short time. All except for Mark, who reported having […]

Wait, What?! and 4 Other Essential Questions that Expand Thinking and Spark Conversation

If anyone appreciates the value of asking really great questions, it’s a facilitator. After all, my job is to stimulate thought, encourage reflection, generate conversation, and help people make important connections. To do this, I need at least a few essential questions to insert into the conversation at just the right time. Crafting these “perfect” […]

Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm. […]

How to Make Introverts and Extroverts Happy, and How to Drive Them Crazy

“We suspect that our team can be a lot more effective if we can do a better job of acknowledging, appreciating and accommodating the introverts among us. We also want to acknowledge what our extroverts need to operate at their peak potential.” That’s the challenge my client recently asked me to help solve for her […]

Coping With Travel Restrictions: When Meeting Face to Face Matters, and What To Do When You Can’t

When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to weather, budget, politics, injury, family, or other pressing priorities. Joining me in writing […]