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What Have You Learned About Your Culture During the Covid Crisis?

What have you learned about your organization’s culture over the last few months that may not have been obvious before? What policies or behaviors have shined a light on the values and beliefs of your leadership team? How do employees feel about working for your organization today, compared to the time before Covid? These are […]

Virtual Meetings: Why Bother Showing Up If You’re Not Really Present?

You’re trying to pay attention to your third video meeting in a row, where your colleague is making an impassioned case for getting the team much-needed resources. Despite the fact that you’re desperate for this request to be approved, you’re struggling to focus. In part, it’s because you didn’t bother to review the documents she sent so […]

How Video Meetings Mess with Your Head and How to Make it Better

I could tell by the glowing yellow line that framed Amy’s video image that she was saying something. But for the life of me, I couldn’t absorb the meaning of her words, even though I could hear her just fine. Maybe it was the fact that this was the third Zoom workshop that I facilitated […]

Overcoming the Painful Loss of Casual (But Vital) Connections in the Time of COVID

For the last few weeks, I’ve been working with hundreds of members and leaders who are part of suddenly-virtual teams, all trying to come to grips with the implications of the “new normal,” whatever that may come to mean. While many seem to be forging ahead without skipping a beat, many more confess to feeling a grievous […]

Responding to the Covid-19 Crisis: Fast Learning, Decisive Action and Targeted Communications

“Alarm bells first went off back on February 2 when our senior leadership team got an email from an employee in our LA office who expressed concern about two employees returning from a trip to China. Though barely a blip in the U.S., the Coronavirus was starting to make headlines in China. We responded by […]

When You’re Suddenly Forced to Go Virtual – An Essential Checklist

* This is a special edition of Communique to help those who must suddenly shift their face-to-face meetings, events and training sessions to a virtual space. These tips should help ease the transition.* By Nancy Settle-Murphy, Guided Insights, and Jesse Bibbee, Gazelle Interactive After months of planning, everything is finally in place for next week’s two-day meeting […]

The Dangers of Empathy Unexamined

The tension in the room was palpable as people waited for the meeting to begin. Some perched on the edge of their seats silently staring ahead. Others fidgeted nervously. It was a first. More than 25 people from seven countries had gathered together in one room for this planning session, convened to determine the strategic direction […]

Waffles vs. Spaghetti – Connecting Through Stories

Storytelling is one of the most powerful tools we have as leaders to shape understanding and connect with others in a profound way. The ability to craft and tell a good story can be learned, practiced and honed over time. It is also a skill that’s vastly underused, in part because it requires intention and […]

How to Deliver Tough Feedback in Ways Your Boss Can Hear It

Sharon dreaded her weekly 1:1 meetings with Jan, her manager, who worked two time zones away. Since these half-hour meetings were the only time they had a chance to touch base about pressing issues, Sharon had hoped that she would get much-needed guidance and answers to tough questions to move her work ahead. But the […]

Want to Accelerate Your Remote Team’s Project? Create a Communications Ecosystem!

With a crazy deadline looming, the team could simply not afford another costly misstep. Scattered across seven timezones, team members knew that to nail the big deliverables, nothing could slip through the cracks, handoffs had to be seamless, and everyone had to be in perfect synch, 24×7. Given the time zone differences, team members couldn’t […]