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Waffles vs. Spaghetti – Connecting Through Stories

Storytelling is one of the most powerful tools we have as leaders to shape understanding and connect with others in a profound way. The ability to craft and tell a good story can be learned, practiced and honed over time. It is also a skill that’s vastly underused, in part because it requires intention and […]

How to Deliver Tough Feedback in Ways Your Boss Can Hear It

Sharon dreaded her weekly 1:1 meetings with Jan, her manager, who worked two time zones away. Since these half-hour meetings were the only time they had a chance to touch base about pressing issues, Sharon had hoped that she would get much-needed guidance and answers to tough questions to move her work ahead. But the […]

Want to Accelerate Your Remote Team’s Project? Create a Communications Ecosystem!

With a crazy deadline looming, the team could simply not afford another costly misstep. Scattered across seven timezones, team members knew that to nail the big deliverables, nothing could slip through the cracks, handoffs had to be seamless, and everyone had to be in perfect synch, 24×7. Given the time zone differences, team members couldn’t […]

Now That’s Radical! Build a More Collaborative, Productive Team With More (Yes, More!) Meetings

You’re sitting around the table, listening to one person after another drone on and on about topics that you find irrelevant and frankly boring, while the work you really should be doing has to wait until this interminable meeting is over. Adding to your frustration is the fact that earlier in the day, your boss blew you […]

Unconscious Bias: Just Because You Can’t See It, Others (Almost Certainly) Can

There we were. A roomful of mostly white adults from my upper middle-class, fairly liberal Massachusetts town, gathered together in our earnest desire to discover how to be better allies to people of color. Tensions grew as the facilitators led us into uncomfortable conversations designed to help us uncover our hidden biases, layer by layer. […]

Easing the Pain of an Abrupt Transition, from Afar

“Congratulations! You have a unique set of skills that makes you a perfect fit for another project. So we’re ‘rewarding’ you by moving you over to another manager. This is a fabulous career move, with plenty of opportunities for growth. Of course I’m sad to see you go, but I know you’ll do great.” Such […]

Daring Leaders Build Trust by Peeling Away the Armor, Choosing Courage Over Comfort

How can I build trust, quickly, across my team? That’s the #1 question I get from my clients and students. Before I read Brené Brown’s  brilliant new book, Dare to Lead, I would have hedged, insisting that there are too many variables to give just one answer. But now I realize there is one answer that seems to […]

Create a 12-Month Plan in Just Two Hours, With a Little Bit of Magic

There’s something about the start of a new year that makes it a perfect time to get your team together to lay down plans and set priorities for the next 12 months. But try getting them to hunker down in a meeting room for a couple of days when their “day jobs” are so demanding. […]

How to Help Remote Colleagues Feel Less Lonely and More Connected

Some people just light right up when the holidays come around. They love hunting for that perfect gift, the wrapping, decorating, baking, holiday parties, music, and all of the other traditions that come with the holidays. But for those who feel socially isolated, the holidays can be an especially difficult and lonely time. That’s why […]

How to Win Friends and Influence People When You’re Invisible

Most people I know who work remotely wouldn’t have it any other way. The commute is great, work hours are flexible, they have fewer interruptions and more privacy, they can listen to their own playlist music anytime they want, and the dress code is pretty lax, just to name a few reasons. But working remotely, […]