Everyone knew that Jim was a real jerk. With an arch of his brow or the curl of his lip, this senior VP could reduce anyone to tears. And he did, frequently. As a junior staff writer at the time, I was a frequent target of Jim’s scathing derision. One day I decided to confront […]
Combat Rude Behavior with Radical Civility
May 3, 2016 by Nancy Settle-Murphy
Filed Under: Articles, Newsletter, Newsletter: Decision making, consensus building, conflict resolution and productive conversations, On-site Meeting Facilitation Services Tagged With: building consensus, decision making, essential communication, facilitation skills, remote meetings, remote teams, virtual meetings, virtual teams
It’s What People Aren’t Saying That Leaders Most Need to Hear
September 9, 2015 by Nancy Settle-Murphy
We’ve seen many leaders win promotions simply because they excel at managing upwards. You know the type: They grab the plum projects for themselves, doling out the routine work to others. Since they want to demonstrate their effectiveness to their managers, they pressure team members to achieve performance targets at any cost. They spend little […]
10 Top Tips for Leading Great Lessons Learned Reviews in a Virtual World
June 28, 2013 by Nancy Settle-Murphy
When run well, a lessons learned review can yield big benefits. It’s a great way for team members to discuss how they can capitalize on what they did well so they can do more of it, and to agree on what needs to change for next time. When results are shared beyond the team, lessons […]
