Home Articles & Guides About Our Clients Contact Us

Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm. […]

The Impossibility of Designing a “Perfect” Virtual Meeting in a Multicultural World

When I run my “Leading Engaging Virtual Meetings” workshops, I can’t always tell when certain concepts resonate with participants. That’s because most of the time I deliver my workshops virtually. Last week, however, I delivered my workshop in person to more than 100 savvy marketing consultants and analysts from more than 25 countries around the […]

Using Technology to Transcend Cultural Barriers

“I followed every best practice about running great virtual meetings, and bam! The whole thing still blew up in my face, and I have no idea why!” My client Jim, a senior leader for a F500 oil company, left this panic-stricken voicemail right after his kick-off meeting to launch a major new global project. I […]

For High Impact Global Communications, One Size Never Fits All

You’re poised to launch a Big Change that will rock the world of everyone across your organization, around the world. You’ve spent weeks with C-level execs, Marketing, HR and Legal to hammer out a set of crisp, consistent messages. After weeks of haggling, everyone has finally signed off. At last, you have sent the key […]

11 Expert Tips for Crossing the Cultural Chasm

Why are native English speakers often the worst communicators on a global team,even though English is the only language used by all? What are people from different cultures really saying when they’re not saying anything? How can a team culture trump national differences? Those were just some of the topics covered during the 2012 Virtual […]

Building Trust Calls for Different Approaches Across Different Cultures

Celia, Ben’s new team leader in Milan, seemed completely committed to delivering a crucial marketing plan on time when they spoke earlier this week. Trouble is, she hasn’t. So far, Ben has sent two “friendly” emails, and just now he sent Celia an IM “just to see where we are.” Celia’s tone has become increasingly […]