building trust - Guided Insights

When Values and Behaviors Collide, Time for a Culture Reset

Newsletter: Navigating across cultures / Nancy Settle-Murphy

Despite historically proclaiming “unwavering support” for the LGBTQ community, companies are scrubbing all references to DEI, transgender, women, equity and inclusion from their websites. Despite lavishing praise in performance reviews, organizations are unceremoniously terminating employees for “poor performance.” Despite touting how much they respect their employees, employers are forcing employees back to the office full […]

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Costly Missteps that Destroy Trust During Times of Change

Leave a Comment / Leadership & Management, Newsletter / Nancy Settle-Murphy

If senior leaders decide that a change must be made, how important is it, really, that employees buy into it? If it’s mandatory, why pretend that employees have a say in it? If the change is truly urgent, why slow things down to gain consensus? If it’s a done deal, why bother offering a rationale? Leading successful change

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Tips for Earning Trust During Times of Change

Newsletter, Leadership & Management / Nancy Settle-Murphy

True story: Ted, a mid-level HR professional for a fast-growing biopharma in my area, assumed the worst when he was ushered into a conference room, the door closing softly behind him. “I’m being laid off, aren’t I?” he asked as he scanned at the grim faces around the table. “No Ted, you’re not. But dozens of people

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You call that a team???

Leadership & Management, Newsletter / Nancy Settle-Murphy

Great teamwork wasn’t all that easy to come by even when everyone worked together in one place. When the pandemic hit, with people scattering to work from wherever, it took a while for teams to regain their stride, and some never really did. Some teams grew closer as they commiserated from the relative safety and

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Tips for Conquering the Whiplash of Change

Leave a Comment / Newsletter, Leadership & Management / Nancy Settle-Murphy

The dust had finally settled on the company’s latest Return to Office policy. Although it took a lot of cajoling, after a six-month grace period, most employees were back in the office the mandated three days a week. People seemed mostly happy being back together in the same place, making meaningful connections with those they’d

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Can’t we all just get along (with Gen Z) in the workplace)?

Leave a Comment / Newsletter, Team Collaboration / Nancy Settle-Murphy

Sarah slams down her tray and sighs as she settles herself across the table from Jerome, her fellow manager, to gulp down a 10-minute lunch, a rare luxury these days. “I am just so fed up with some of our newest team members, I could scream! If they ask me for feedback one more time…”

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Tips for Cultivating a Culture of Trust Across Hybrid Remote Teams

Leave a Comment / Newsletter, Team Collaboration / Nancy Settle-Murphy

“Why do we have to commute to the office three days a week when we’re doing the same work we were doing from home? I get the feeling our manager doesn’t trust us.” “My employees seem much more productive in the office. I can drop in any time and see how they’re doing and give

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To get people really talking, try these scripts

Leave a Comment / Newsletter, Productive Conversations / Nancy Settle-Murphy

Kendra, the leader of a cross-functional team working on a highly visible and critical company project, imagined that things were going pretty well for her virtual team. People seemed to have few complaints or disagreements, and the work was getting done, but just barely. But about six months into the project, Kendra noticed that people

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To Build Trust Within Virtual Teams, Psychological Safety Is Everything

Leave a Comment / Inclusion & Well-Being, Newsletter / Nancy Settle-Murphy

The #1 question I’m asked by leaders and members of virtual teams alike: How can we create a trusting environment when we hardly ever (or never!) meet in person? Teams that span multiple time zones have an even harder go of it, as they have few opportunities for real conversations of any kind. Remote teams

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