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Virtual Meetings: Why Bother Showing Up If You’re Not Really Present?

You’re trying to pay attention to your third video meeting in a row, where your colleague is making an impassioned case for getting the team much-needed resources. Despite the fact that you’re desperate for this request to be approved, you’re struggling to focus. In part, it’s because you didn’t bother to review the documents she sent so […]

The Dangers of Empathy Unexamined

The tension in the room was palpable as people waited for the meeting to begin. Some perched on the edge of their seats silently staring ahead. Others fidgeted nervously. It was a first. More than 25 people from seven countries had gathered together in one room for this planning session, convened to determine the strategic direction […]

Adapting to a New Culture Takes Curiosity, Humility and Patience

You’re eagerly awaiting the start of your overseas assignment. You’ve learned enough of the language to be passably proficient. You’ve studied films, books and articles to understand cultural norms and nuances, and you’ve even interviewed a few native-born colleagues to find out where the cultural landmines might be hidden. Things go smoothly, at first. Your […]

Can’t We All Just Disagree? Reviving the Lost Art of Civilized Disagreement

Imagine you’re part of a group coming together to agree on a make-or-break decision. Which of these scenarios would you prefer: 1) After an amicable (and blessedly) brief conversation, everyone easily agrees to go along with the majority or 2) A heated debate ensues, with people from opposing viewpoints passionately arguing their respective positions? If […]

Want Virtual Learners to Stay Engaged? Insist They Multitask, and Other Big Tips

Just about all of the participants who took one of my recent Virtual Leadership workshops gave it high marks. Most reported that the combination of video, verbal conversation and electronic flipcharts kept them engaged the whole time and helped them to learn a lot within a short time. All except for Mark, who reported having […]

Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm. […]

Coping With Travel Restrictions: When Meeting Face to Face Matters, and What To Do When You Can’t

When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to weather, budget, politics, injury, family, or other pressing priorities. Joining me in writing […]

Make Better Decisions with Less Pain, Virtually

People across the organization are counting on your team to meet an absurd deadline that you reluctantly agreed to. It’s become apparent over the last day or two that you made a promise that you simply cannot keep. You’ve called an all-hands meeting with your virtual  team to make a critical decision: Do you let […]

Prove You’re Trustworthy – Here’s How, and Why It’s Critical to Make the Effort

When I see a provocative headline, I check the veracity with at least two reputable news sources before I accept it as at least a close approximation of the truth. (And even then, many major news outlets often fail to report the really important news, which undermines their credibility, in my book.) I am not […]

Why Conversations Sometimes Feel Impossible and How to Bring Them Back

The kids in our high school were shattered when news spread last month that a popular senior took his own life.  Everyday life for these kids screeched to a halt as they struggled to process how such a tragedy could have happened to one of their own. This was the first time many experienced the […]