Guided Insights

How Virtual Leaders Can Help Others Thrive in a World of Complexity

Consider this: Today’s companies set themselves up to six times more performance metrics than they did 50 years ago. Top leaders committed to just four to seven performance imperatives; today, CEOs commit to somewhere between 25 and 40. According to Yves Morieux of the Boston Consulting Group, author of a recent Harvard Business Review article, […]

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Who Moved My (Virtual) Water Cooler?

When’s the last time you bumped into a colleague unexpectedly in the hallway and after a brief chat, came away with a brilliant solution to a problem that’s been vexing you for weeks? If you’re part of a virtual team, it’s probably been awhile. Even in the largest global organizations, few virtual teams have regular

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11 Expert Tips for Crossing the Cultural Chasm

Why are native English speakers often the worst communicators on a global team, even though English is the only language used by all? What are people from different cultures really saying when they’re not saying anything? How can a team culture trump national differences? Native English speakers don’t actually know how to speak and write

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Structuring Successful Virtual Meetings: A Counterintuitive Approach

Wouldn’t it be great if all we had to do to run a great virtual meeting is to use the exact same structures and techniques that we use for face-to-face (FTF) meetings? Great for the meeting leader, maybe, but not so great for the meeting participants who have to muster every ounce of energy to

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10 Top Tips for Leading Great Lessons Learned Reviews in a Virtual World

When run well, a lessons learned review can yield big benefits. It’s a great way for team members to discuss how they can capitalize on what they did well so they can do more of it, and to agree on what needs to change for next time. When results are shared beyond the team, lessons

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Building Trust Calls for Different Approaches Across Different Cultures

Celia, Ben’s new team leader in Milan, seemed completely committed to delivering a crucial marketing plan on time when they spoke earlier this week. Trouble is, she hasn’t. So far, Ben has sent two “friendly” emails, and just now he sent Celia an IM “just to see where we are.” Celia’s tone has become increasingly

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Brainstorming across borders: How to stimulate creative thinking from afar

Q: A marketing manager tell us: We’re under tremendous pressure to churn out hundreds of deliverables each month. But at the same time we’re asked to come up with some really “out-of-the-box” thinking. Productive brainstorming sessions take time, something we have precious little of. And even if we had the time, our team is far-flung,

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