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The Impossibility of Designing a “Perfect” Virtual Meeting in a Multicultural World

When I run my “Leading Engaging Virtual Meetings” workshops, I can’t always tell when certain concepts resonate with participants. That’s because most of the time I deliver my workshops virtually. Last week, however, I delivered my workshop in person to more than 100 savvy marketing consultants and analysts from more than 25 countries around the […]

Fire Up Your Communications Mojo in a Virtual World

John has always been great at playing to the crowd. With just a subtle arch of his eyebrow or a sly half-smile, John can bring the house down or rev people up. He’s a communications superstar who knows exactly what every audience needs to hear and delivers it perfectly. John is justifiably proud of his […]

Great Gift Ideas Everyone on your Team Will Appreciate Now, and Later

For many of us, the month of December evokes the spirit of giving more than any other time of the year. Not to say we’re not generous of spirit all year round, but it’s typically during the holiday season that we are most likely to affirm appreciation for team members. Finding the right gifts for […]

How Timeshifting Truly Transformed a Top-Performing Virtual Team

I had never met a soul who has flat-out nailed the art and science of leading really great virtual teams. Until now. Meet my friend Don Wynes, Director of Implementation Operations at ADP, who has been leading a team of seven high-performing innovation coaches for about a year, with members scattered across four time zones in […]

Managing Performance from Afar Made Easier: 10 Tips for a Happier Outcome

It can be awkward to give someone tough feedback when they’re miles away. And that’s the least of it. Without visual cues, the delivery of even the most well-meaning and thoughtful performance feedback can have the opposite effect. It can damage relationships, erode trust, sap motivation, and in reality, it can actually weaken performance, instead […]

It’s What People Aren’t Saying That Leaders Most Need to Hear

We’ve seen many leaders win promotions simply because they excel at managing upwards. You know the type: They grab the plum projects for themselves, doling out the routine work to others. Since they want to demonstrate their effectiveness to their managers, they pressure team members to achieve performance targets at any cost. They spend little […]

Avoiding the High Cost of Ambiguous Decisions

Imagine this: You are leading your weekly team meeting, and you have just five minutes left to galvanize people around a critical decision that will affect thousands of people. After quickly summarizing the various positions, you declare that you believe the group has decided to move ahead. When you solicit final comments or concerns, not a […]

It’s Summertime and the Reading is Easy: Six Top Picks

Remember the days when you could kick back during the summer and catch up on all of those great books you were meaning to read? Well, if you’re like Business Learning Leader of General Electric Energy Management, Karen Eber and me, you may still have those literary aspirations, but probably have far less of that elusive […]

Just Because You’re Silent, You May Not Be Really Listening

Chances are, you probably think you’re a pretty good listener. Most of us do. We aren’t the type to interrupt our colleagues, trounce on someone else’s ideas, or whip out a mobile device in the midst of a conversation (at least not in plain view!). So we must be good listeners, right? Well, maybe not. […]

Turn 9 Common Virtual Meeting Misconceptions Inside Out

When people evaluate the quality of their typical virtual meetings on a scale of 1-10, the average response we get tends to hover somewhere between 3 and 4. (And that’s progress, compared to a few years ago!) After all this time, why do virtual meetings still have such a bad rap? Are they really that […]