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How Inclusion and Integrity Foster More Productive Conversations, Reduce Bias in a Virtual World

This is the second in a two-part series about healthy virtual conversations, where we discuss the four discussion disciplines: Integrity, Courtesy, Inclusion and Translation. By Nancy Settle-Murphy and Kate Pugh Until several months ago, this global Sales and Marketing group was regarded as a model of a truly high-performing hybrid team, the kind others aspired […]

To Manage Difficult Behavior in Virtual Meetings, Be Diplomatic Yet Assertive

Ever been in a virtual meeting when someone completely dominates the conversation, refusing to pause long enough for anyone else to say a word? Or when someone steers the conversation down an achingly long path that’s completely off-topic? Or when a person is so distracted that they keep asking to repeat the question? And of […]

Healthy Conversations Can Bring Virtual Teams Back To Life

“Look, we need to let people know ASAP when and how we can expect to return to the office. Your team is already 10 days late giving us your recommendations. You’d better figure out why you haven’t been able to move forward. Have your proposed options on my desk by Monday. Drop everything else until […]

What Have You Learned About Your Culture During the Covid Crisis?

What have you learned about your organization’s culture over the last few months that may not have been obvious before? What policies or behaviors have shined a light on the values and beliefs of your leadership team? How do employees feel about working for your organization today, compared to the time before Covid? These are […]

Virtual Meetings: Why Bother Showing Up If You’re Not Really Present?

You’re trying to pay attention to your third video meeting in a row, where your colleague is making an impassioned case for getting the team much-needed resources. Despite the fact that you’re desperate for this request to be approved, you’re struggling to focus. In part, it’s because you didn’t bother to review the documents she sent so […]

Unconscious Bias: Just Because You Can’t See It, Others (Almost Certainly) Can

There we were. A roomful of mostly white adults from my upper middle-class, fairly liberal Massachusetts town, gathered together in our earnest desire to discover how to be better allies to people of color. Tensions grew as the facilitators led us into uncomfortable conversations designed to help us uncover our hidden biases, layer by layer. […]

Easing the Pain of an Abrupt Transition, from Afar

“Congratulations! You have a unique set of skills that makes you a perfect fit for another project. So we’re ‘rewarding’ you by moving you over to another manager. This is a fabulous career move, with plenty of opportunities for growth. Of course I’m sad to see you go, but I know you’ll do great.” Such […]

Daring Leaders Build Trust by Peeling Away the Armor, Choosing Courage Over Comfort

How can I build trust, quickly, across my team? That’s the #1 question I get from my clients and students. Before I read Brené Brown’s  brilliant new book, Dare to Lead, I would have hedged, insisting that there are too many variables to give just one answer. But now I realize there is one answer that seems to […]

How to Help Remote Colleagues Feel Less Lonely and More Connected

Some people just light right up when the holidays come around. They love hunting for that perfect gift, the wrapping, decorating, baking, holiday parties, music, and all of the other traditions that come with the holidays. But for those who feel socially isolated, the holidays can be an especially difficult and lonely time. That’s why […]

How to Win Friends and Influence People When You’re Invisible

Most people I know who work remotely wouldn’t have it any other way. The commute is great, work hours are flexible, they have fewer interruptions and more privacy, they can listen to their own playlist music anytime they want, and the dress code is pretty lax, just to name a few reasons. But working remotely, […]