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How Video Meetings Mess with Your Head and How to Make it Better

I could tell by the glowing yellow line that framed Amy’s video image that she was saying something. But for the life of me, I couldn’t absorb the meaning of her words, even though I could hear her just fine. Maybe it was the fact that this was the third Zoom workshop that I facilitated […]

Why Can’t Everyone Just Agree? 8 Tips for Building Consensus

The meeting room stunk of burnt coffee, half-eaten sandwiches and too many bodies compressed into a small, windowless room for too many hours. People participating via video felt that for once, being physically removed from the action was actually a blessing. After two days of dithering, this group seemed no closer to making a decision […]

The Dangers of Empathy Unexamined

The tension in the room was palpable as people waited for the meeting to begin. Some perched on the edge of their seats silently staring ahead. Others fidgeted nervously. It was a first. More than 25 people from seven countries had gathered together in one room for this planning session, convened to determine the strategic direction […]

Adapting to a New Culture Takes Curiosity, Humility and Patience

You’re eagerly awaiting the start of your overseas assignment. You’ve learned enough of the language to be passably proficient. You’ve studied films, books and articles to understand cultural norms and nuances, and you’ve even interviewed a few native-born colleagues to find out where the cultural landmines might be hidden. Things go smoothly, at first. Your […]

Can’t We All Just Disagree? Reviving the Lost Art of Civilized Disagreement

Imagine you’re part of a group coming together to agree on a make-or-break decision. Which of these scenarios would you prefer: 1) After an amicable (and blessedly) brief conversation, everyone easily agrees to go along with the majority or 2) A heated debate ensues, with people from opposing viewpoints passionately arguing their respective positions? If […]

Want Virtual Learners to Stay Engaged? Insist They Multitask, and Other Big Tips

Just about all of the participants who took one of my recent Virtual Leadership workshops gave it high marks. Most reported that the combination of video, verbal conversation and electronic flipcharts kept them engaged the whole time and helped them to learn a lot within a short time. All except for Mark, who reported having […]

Head Off Problems Up Front, Before Cultural Differences Can Get in the Way

What are the toughest challenges you absolutely need to conquer when it comes to leading global teams? That’s what I asked a few of my clients, all seasoned leaders of cross-cultural teams, as I sat down to create scripts for a series of training vignettes I was about to deliver for a national training firm. […]

How to Make Introverts and Extroverts Happy, and How to Drive Them Crazy

“We suspect that our team can be a lot more effective if we can do a better job of acknowledging, appreciating and accommodating the introverts among us. We also want to acknowledge what our extroverts need to operate at their peak potential.” That’s the challenge my client recently asked me to help solve for her […]

Coping With Travel Restrictions: When Meeting Face to Face Matters, and What To Do When You Can’t

When the stakes are high and pressure is on, I recommend in-person meetings. That’s because we forge connections more easily with people we can see. But the reality is, meeting in person isn’t always possible. Business travel often gets dropped, due to weather, budget, politics, injury, family, or other pressing priorities. Joining me in writing […]

Create the Ideal Virtual Meeting Space with this Handy Checklist

If you were creating a checklist for the ideal meeting room, what would be at the top? Maybe comfortable seating designed for interaction, natural light, space to move around, good ventilation, easy-to-use temperature controls, acoustical privacy and plenty of wall space? You might add a good A/V system, a variety of music, and continual access […]