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Virtual Strategic Planning: The Silver Lining

When news of Covid hit about eight months ago (or was it eight years ago?) many of us thought we’d be back to “normal” within a few months. Workers would be returning to offices, groups could meet again in person, and conferences and events scheduled for 2021 could go on as planned. But of course, we were […]

How Inclusion and Integrity Foster More Productive Conversations, Reduce Bias in a Virtual World

This is the second in a two-part series about healthy virtual conversations, where we discuss the four discussion disciplines: Integrity, Courtesy, Inclusion and Translation. By Nancy Settle-Murphy and Kate Pugh Until several months ago, this global Sales and Marketing group was regarded as a model of a truly high-performing hybrid team, the kind others aspired […]

Energize Your Next Virtual Meeting!

The very word “energizer” can scare some people away. (Typical responses: “Energizers? Nah, our teams hate those things.” Or “We don’t have that kind of time to waste in our meetings.” Or: “Too risky. If it backfires, I’ll be blamed.” Or, “We have a bunch of introverts. Energizers are just too painful for them.”) Now […]

To Manage Difficult Behavior in Virtual Meetings, Be Diplomatic Yet Assertive

Ever been in a virtual meeting when someone completely dominates the conversation, refusing to pause long enough for anyone else to say a word? Or when someone steers the conversation down an achingly long path that’s completely off-topic? Or when a person is so distracted that they keep asking to repeat the question? And of […]

Healthy Conversations Can Bring Virtual Teams Back To Life

“Look, we need to let people know ASAP when and how we can expect to return to the office. Your team is already 10 days late giving us your recommendations. You’d better figure out why you haven’t been able to move forward. Have your proposed options on my desk by Monday. Drop everything else until […]

What Have You Learned About Your Culture During the Covid Crisis?

What have you learned about your organization’s culture over the last few months that may not have been obvious before? What policies or behaviors have shined a light on the values and beliefs of your leadership team? How do employees feel about working for your organization today, compared to the time before Covid? These are […]

Virtual Meetings: Why Bother Showing Up If You’re Not Really Present?

You’re trying to pay attention to your third video meeting in a row, where your colleague is making an impassioned case for getting the team much-needed resources. Despite the fact that you’re desperate for this request to be approved, you’re struggling to focus. In part, it’s because you didn’t bother to review the documents she sent so […]

How Video Meetings Mess with Your Head and How to Make it Better

I could tell by the glowing yellow line that framed Amy’s video image that she was saying something. But for the life of me, I couldn’t absorb the meaning of her words, even though I could hear her just fine. Maybe it was the fact that this was the third Zoom workshop that I facilitated […]

Overcoming the Painful Loss of Casual (But Vital) Connections in the Time of COVID

For the last few weeks, I’ve been working with hundreds of members and leaders who are part of suddenly-virtual teams, all trying to come to grips with the implications of the “new normal,” whatever that may come to mean. While many seem to be forging ahead without skipping a beat, many more confess to feeling a grievous […]

Responding to the Covid-19 Crisis: Fast Learning, Decisive Action and Targeted Communications

“Alarm bells first went off back on February 2 when our senior leadership team got an email from an employee in our LA office who expressed concern about two employees returning from a trip to China. Though barely a blip in the U.S., the Coronavirus was starting to make headlines in China. We responded by […]