We all know leaders who run away when it comes to handling conflicting viewpoints across their teams. When the stakes are high and the conflict is intense, they can’t get away fast enough. When there’s no escaping, they attempt to circumvent needed discussions with platitudes like these: Can’t we just agree to disagree? (Um, no. […]
Facilitating Safe Conversations When Viewpoints Collide Read More »
This is the second in a two-part series about healthy virtual conversations, where we discuss the four discussion disciplines: Integrity, Courtesy, Inclusion and Translation. By Nancy Settle-Murphy and Kate Pugh Until several months ago, this global Sales and Marketing group was regarded as a model of a truly high-performing hybrid team, the kind others aspired
“Look, we need to let people know ASAP when and how we can expect to return to the office. Your team is already 10 days late giving us your recommendations. You’d better figure out why you haven’t been able to move forward. Have your proposed options on my desk by Monday. Drop everything else until
Healthy Conversations Can Bring Virtual Teams Back To Life Read More »
Judging from the nodding heads, you see that a deep state of ennui has settled in around the table. (And this is just 15 minutes after break!) You have three hours left of this interminable day, with lots of ground still to cover. You know that the usual tedious process of asking everyone to take
For Insightful Conversations, Learn How to Ask Great Questions Read More »
The kids in our high school were shattered when news spread last month that a popular senior took his own life. Everyday life for these kids screeched to a halt as they struggled to process how such a tragedy could have happened to one of their own. This was the first time many experienced the
Why Conversations Sometimes Feel Impossible and How to Bring Them Back Read More »
By Nancy Settle-Murphy, Guided Insights and Patti Anklam, Hutchinson Associates This issue of Communiqué focuses on planning and facilitating conversations most likely to help you cultivate mutually-rewarding relationships. We also discuss ways to follow up to keep both parties engaged and interested in moving forward together. In this issue, we refer primarily to voice-to-voice conversations,
Real-time conversations crucial for networking in a virtual world Read More »
Meeting leaders must carefully consider how cultural differences affect the design and facilitation of every conversation. After all, an approach for encouraging discussion with a quiet participant from one country may backfire in another! That’s why our facilitation skills training courses, whether online or in-person, reflect the different cultures that make up our client organizations.
Facilitation Skills Training for Cross-Cultural Conversations Read More »
I just returned from Norway and Iceland, two destinations I’ve always dreamt about. Apart from stunning scenery, warm and generous people, a deep regard for our planet and the sky-high prices and lower temperatures, I noticed something else: People seem genuinely happy, healthy, energetic and vibrant. And this sense of apparent well-being cut across all
Everything is “Totally Fine,” Yet Something Feels Very Off Read More »
Picture this: You’ve just wrapped a Zoom meeting with team members across four time zones where everyone has agreed to the team’s operating norms, judging from the head nods. Or so you think. Three weeks in, you notice that team members are back to their usual behavior, ignoring the norms you’d assumed everyone had agreed with.
When Silence Isn’t Agreement: What Your Global Team Isn’t Telling You Read More »
The five-member executive leadership team had come prepared to this meeting to make their case to the CEO and board chair as to where the company should invest in AI over the next 6 -18 months. Each one had turned to their own favorite AI tool to generate what they believed would make an irrefutable
What Happens When We Outsource Our Judgment? Read More »
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