We all know leaders who run away when it comes to handling conflicting viewpoints across their teams. When the stakes are high and the conflict is intense, they can’t get away fast enough. When there’s no escaping, they attempt to circumvent needed discussions with platitudes like these: Can’t we just agree to disagree? (Um, no. […]
Facilitating Safe Conversations When Viewpoints Collide Read More »
This is the second in a two-part series about healthy virtual conversations, where we discuss the four discussion disciplines: Integrity, Courtesy, Inclusion and Translation. By Nancy Settle-Murphy and Kate Pugh Until several months ago, this global Sales and Marketing group was regarded as a model of a truly high-performing hybrid team, the kind others aspired
“Look, we need to let people know ASAP when and how we can expect to return to the office. Your team is already 10 days late giving us your recommendations. You’d better figure out why you haven’t been able to move forward. Have your proposed options on my desk by Monday. Drop everything else until
Healthy Conversations Can Bring Virtual Teams Back To Life Read More »
Judging from the nodding heads, you see that a deep state of ennui has settled in around the table. (And this is just 15 minutes after break!) You have three hours left of this interminable day, with lots of ground still to cover. You know that the usual tedious process of asking everyone to take
For Insightful Conversations, Learn How to Ask Great Questions Read More »
The kids in our high school were shattered when news spread last month that a popular senior took his own life. Everyday life for these kids screeched to a halt as they struggled to process how such a tragedy could have happened to one of their own. This was the first time many experienced the
Why Conversations Sometimes Feel Impossible and How to Bring Them Back Read More »
By Nancy Settle-Murphy, Guided Insights and Patti Anklam, Hutchinson Associates This issue of Communiqué focuses on planning and facilitating conversations most likely to help you cultivate mutually-rewarding relationships. We also discuss ways to follow up to keep both parties engaged and interested in moving forward together. In this issue, we refer primarily to voice-to-voice conversations,
Real-time conversations crucial for networking in a virtual world Read More »
Meeting leaders must carefully consider how cultural differences affect the design and facilitation of every conversation. After all, an approach for encouraging discussion with a quiet participant from one country may backfire in another! That’s why our facilitation skills training courses, whether online or in-person, reflect the different cultures that make up our client organizations.
Facilitation Skills Training for Cross-Cultural Conversations Read More »
Have you ever been a passenger on a plane that’s sitting on the tarmac, impatiently waiting to join the line of planes ready for take-off, when the pilot announces you have to return to the gate so your plane can be de-iced? On one hand, you’re grateful the pilot is taking precautions to ensure a
Converting the Best Intentions to Meaningful Actions Read More »
If senior leaders decide that a change must be made, how important is it, really, that employees buy into it? If it’s mandatory, why pretend that employees have a say in it? If the change is truly urgent, why slow things down to gain consensus? If it’s a done deal, why bother offering a rationale? Leading successful change
Costly Missteps that Destroy Trust During Times of Change Read More »
Great teamwork wasn’t all that easy to come by even when everyone worked together in one place. When the pandemic hit, with people scattering to work from wherever, it took a while for teams to regain their stride, and some never really did. Some teams grew closer as they commiserated from the relative safety and
You call that a team??? Read More »
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Nancy Settle-Murphy
Overcoming Time and Distance to Achieve Exceptional Results
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