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You’d Be a Great (Virtual) Communicator If Only You Could Just Be Quiet

1 Comment / Newsletter, Newsletter: Essential communication and collaboration skills for virtual teams, Productive Conversations /

Quick: What’s the #1 skill successful virtual leaders must have, which is usually hardest for them to cultivate? If you said “listening,” you’d be right. Why it’s so important is pretty obvious. Virtual leaders must learn to listen for and interpret an enormous amount of information, within seconds, without benefit of body language or eye […]

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From Bland and Boring to Captivating and Compelling

Leave a Comment / Leadership & Management, Newsletter /

  Even the most experienced team leaders can make us weep with boredom. They torture us with their monotone narrations of 10-Mb slide decks. They regale us with irrelevant minutiae, while sidestepping the really important stuff. Their meetings are more like monologues, with everyone else listening from the sidelines. And for the most part, they

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When Workloads Are Seriously Out of Whack – 11 Leadership Tips

Leave a Comment / Leadership & Management, Newsletter, Newsletter: Leadership and management (general) /

Say you’re the leader of a team of hard-working professionals who work in different locations. It’s crunch time, and pretty much everyone realizes they need to put aside their personal lives for the next few days (or maybe a tad longer) to meet a critical deadline. Trouble is, you discover that while some people are

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Who Moved My (Virtual) Water Cooler?

Leave a Comment / Newsletter, Team Collaboration, Virtual Teams – Training, Facilitation and Coaching /

When’s the last time you bumped into a colleague unexpectedly in the hallway and after a brief chat, came away with a brilliant solution to a problem that’s been vexing you for weeks? If you’re part of a virtual team, it’s probably been awhile. Even in the largest global organizations, few virtual teams have regular

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11 Expert Tips for Crossing the Cultural Chasm

Leave a Comment / Facilitation Skills Training for Cross-Cultural Conversations, Navigating Across Cultures, Newsletter /

Why are native English speakers often the worst communicators on a global team, even though English is the only language used by all? What are people from different cultures really saying when they’re not saying anything? How can a team culture trump national differences? Native English speakers don’t actually know how to speak and write

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Structuring Successful Virtual Meetings: A Counterintuitive Approach

Leave a Comment / Newsletter, Virtual & Hybrid Meetings, Virtual Meeting Facilitation Services /

Wouldn’t it be great if all we had to do to run a great virtual meeting is to use the exact same structures and techniques that we use for face-to-face (FTF) meetings? Great for the meeting leader, maybe, but not so great for the meeting participants who have to muster every ounce of energy to

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9 Ways to Get (and Stay) Virtually Connected on a New Job

Leave a Comment / Inclusion & Well-Being, Newsletter, Newsletter: Essential communication and collaboration skills for virtual teams /

So, you’re starting a new job. Or maybe you’ve just joined a team that’s taking on a new long-term project. You’re eager to hit the ground running. Naturally, you want to make a great first impression on your new manager by demonstrating your skills, knowledge, and dazzling personality. You also want to get a quick

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10 Top Tips for Leading Great Lessons Learned Reviews in a Virtual World

1 Comment / Newsletter, On-site Meeting Facilitation Services, Productive Conversations /

When run well, a lessons learned review can yield big benefits. It’s a great way for team members to discuss how they can capitalize on what they did well so they can do more of it, and to agree on what needs to change for next time. When results are shared beyond the team, lessons

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Tapping the Quiet Power of Introverts in a Virtual World

Leave a Comment / Leadership & Management, Newsletter /

Think about it: There’s zero correlation between being the best talker and having the best ideas. And yet, according to Susan Cain, author of the groundbreaking book, Quiet: The Power of Introverts in a World That Can’t Stop Talking, our society is overwhelmingly biased toward extroverts. This bias is glaringly obvious in our workplace, where

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8 Great Year-Round (Free!) Gifts Everyone on Your Team is Guaranteed to Love

Leave a Comment / Leadership & Management, Newsletter, Virtual Leadership /

Give a gift every day for 29 days straight? Yeah, right – as if I have the time (and money), with everything I’m already juggling! But that’s what a colleague just invited her friends to do. When she explained that such gifts can be as simple as starting a conversation with a downtrodden stranger, making

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Building Trust Calls for Different Approaches Across Different Cultures

2 Comments / Facilitation Skills Training for Cross-Cultural Conversations, Navigating Across Cultures, Newsletter /

Celia, Ben’s new team leader in Milan, seemed completely committed to delivering a crucial marketing plan on time when they spoke earlier this week. Trouble is, she hasn’t. So far, Ben has sent two “friendly” emails, and just now he sent Celia an IM “just to see where we are.” Celia’s tone has become increasingly

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How a Simple Storyboard Helps Command Attention and Get Results (Virtually)

Leave a Comment / Newsletter, Productive Conversations /

Picture this: You’ve put hours of work into finalizing your recommendations for next week’s executive team meeting where the fate of your project (and perhaps your job!) will be determined. You have no more than 60 minutes to present and discuss some radical ideas about how to reallocate project resources. You’re convinced that you’ve developed

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Draw Lines in the Sand to Jumpstart Virtual Team

Leave a Comment / Leadership & Management, Newsletter /

Virtual teams are hard to see. That’s why the boundaries that define the scope, accountabilities, roles, reporting relationships, tasks and deliverables can be pretty tough to grasp. That is, if they exist at all. Why? Some teams simply assume that everyone has a shared understanding of the big picture. If that’s true, the thinking goes,

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Nine Hidden Assumptions That Can Kill (Virtual) Collaboration

Leave a Comment / Newsletter, Team Collaboration /

Manager: “Look, I know I said you could work from wherever you wanted, as long as you got the job done. And yes, I appreciate that you’ve arranged your entire schedule accordingly. Of course, you’re doing a great job! (Well, at least I think you are.) It’s just that the leadership around here believes that

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Brainstorming across borders: How to stimulate creative thinking from afar

Leave a Comment / Facilitation Skills Training, Newsletter, Productive Conversations /

Q: A marketing manager tell us: We’re under tremendous pressure to churn out hundreds of deliverables each month. But at the same time we’re asked to come up with some really “out-of-the-box” thinking. Productive brainstorming sessions take time, something we have precious little of. And even if we had the time, our team is far-flung,

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